Bilingual (English/Spanish) Client Service Representative

Founded in 2003, Kanner & Pintaluga is a NLJ500 and Mid-Market Pro 50 law firm that has recovered over $1 billion for property damage and personal injury clients nationwide. With nearly 100 lawyers and more than 30 offices throughout the Central and Southeastern United States, our primary goal is to achieve the most favorable outcome for our clients, who have the absolute right to receive the maximum compensation for their damages. 

POSITION SUMMARY:  

The Client Service Representative will answer all incoming calls of potential new cases with the utmost professionalism and will fill out the new client intake before transferring to the respective intake team. The Operator will also fill out numerous excels to assist their supervisor. 

ESSENTIAL JOB FUNCTIONS:  

• Answering all incoming phone calls of new or existing clients
• Answering all incoming emails in a timely professional manner
• Professional phone conduct
• Gathering needed new client information and appropriately directing clients to the intake team 
• Generating and daily maintenance of excel reports
• Effectively reviewing files and flow of incoming calls
• Placing daily follow-up calls with potential and existing clients 
• Working in a team setting 
• Perform other related duties as assigned.

EXPERIENCE/REQUIREMENTS: 

• Full-time.
• High school/GED diploma required. 
• Bilingual (English/ Spanish). 
• Previous customer service experience preferred.
• Experience with data-entry functions.
• Proficient with Microsoft Office programs (Word, Excel, and Outlook).
• Ability to manage a heavy workload in a fast-paced environment.
• Ability to communicate with clients and co-workers effectively and efficiently.
• Possess excellent organizational skills and the ability to multitask and prioritize workload.

SCHEDULE:  

• Monday – 8:00AM-4:00PM
• Tuesday – 8:00AM-4:00PM
• Wednesday – 8:00AM-4:00PM
• Thursday – 8:00AM-4:00PM
• Friday - 8:00AM-4:00PM
• Saturday – OFF  
• Sunday – OFF

FIRM BENEFITS

The Firm offers a competitive benefits package for our full-time employees and their families. Here is a summary of our benefits (the list is not all-inclusive):

• Competitive Wage
• Paid Time Off, Holiday, Bereavement, and Sick Time
• 401K Retirement Savings Plan with Firm match
• Group Medical/Dental/Vision Plans
• Employer-Covered Supplemental Benefits 
• Voluntary Supplemental Benefits 
• Annual Performance Reviews 

Equal Opportunity Statement

Kanner & Pintaluga is an Equal Opportunity Employer. Kanner & Pintaluga retains the right to change, assign, or reassign duties and responsibilities to this position at any time — in its sole discretion. Employment is at will.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.